Všeobecné obchodné podmienky

• Name of the facility: Poráč Park relax & sport centrum ***
• Address: Poráčska dolina, 053 23
• ID No.: 361 77 245
• VAT No.: 2020033070
• VAT Reg. No.: SK2020033070
• Responsible person: Anna Birošová
• Telephone contact: +421 915 990 701
• Founder: BBF elektro, s.r.o., Radlinského 17/B, Spišská Nová Ves, 052 01
• Commercial Register of the Municipal Court of Košice, Section: Sro, Insert No. 9699/V

Dear clients!

We are glad that you have decided to use the services of Poráč Park relax & sport centrum ***. As we strive to make your stay in our resort as pleasant as possible, we would like to ask you to read the following General Terms and Conditions, which regulate and specify the contractual relationship between you and the resort, based on the acceptance of your order.

The purpose of these General Terms and Conditions (hereinafter referred to as „GTC“) is to establish the legal framework of the relationship between the operator of the resort and its clients, in order to ensure that the client is informed of the terms and conditions of the services.

These terms and conditions apply to contracts for the letting of hotel rooms for accommodation (Accommodation Contract), the resort’s conference and meeting rooms for events and the performance of events on a rental basis, as well as to all other supplies and services provided to the client.

The Client’s terms and conditions may only be accepted if expressly agreed in writing in advance.

These GTC form an integral part of every contract (agreement) and order, the subject of which is the commitment of the Department to provide certain services to the Client and the Client’s obligation to pay the agreed price for the services provided.

The client shall be presumed to have been acquainted with these GTC, unless he proves that access to them has been restricted or prevented through the fault of the operator.

These GTC shall become binding for the resort on the date of their publication and for the client at the time of ordering the service.

I. Definitions

For the purposes of this Agreement, the following shall be understood:

Client means any natural or legal person who enters into a service contract (Accommodation Contract or Rental Contract and Service Contract) with the Resort or sends a binding order to the Resort.

The resort is a facility operated by BBF elektro, s.r.o., with its registered office at Radlinského 17/B, Spišská Nová Ves, 052 01, ID No.: 361 77 245, registered in the Commercial Register of the Municipal Court of Košice, Section: Sro. 9699/V, called Poráč Park relax & sport centrum ***.

The contractual parties are the resort and the client.

The service is any service provided by the resort in accordance with its object of business, but in particular accommodation, catering, wellness, sports and congress services.

Individual clients, as a rule, 1 to 9 persons who jointly book the resort’s services or book accommodation at the resort on the same arrival and departure dates.

Groups of generally 10 or more persons who book the resort services together or book accommodation at the resort on the same arrival and departure dates.

A social event attended by a large number of people and involving the provision of more than one type of resort service.

Event organiser any natural or legal person who organises, technically or otherwise provides an event on behalf of or for the benefit of a client and for this purpose enters into a contractual relationship with the Department; unless otherwise agreed, the client is the organiser of the event.

The moment of payment is the moment when the resort has acquired the possibility of disposing of the funds paid, i.e. the day on which they are credited to the account, collected at the cash desk, etc.

Damage is actual loss and loss of profit. Damage shall be compensated in money; however, if the party entitled so requests and if possible, the damage shall be compensated by restitution.

II. Conclusion of the contract

Conclusion of the contract means the agreement concluded between the Department and the client for the provision of services.

By concluding the contract, the resort undertakes to provide the client with services to the agreed extent and quality, while the client is also obliged to pay the resort the agreed price and to compensate for any damage caused in connection with the use of the resort’s services.

The contract is formed by the confirmation of the client’s order /reservation/ by the resort. The confirmation can be made in writing and by e-mail.

The contractual partners are the resort and the client. If the services of the resort have been ordered by a third party (intermediary), the intermediary itself is the obliged /contracting party towards the resort, unless the contracting parties agree otherwise.

In the case of group or regularly recurring orders, the parties may conclude a written framework contract, provided that the agreements negotiated in this contract take precedence over the provisions of these GTC. However, the validity of the GTC shall not be affected. This also applies in the case of individual written contracts.

The further letting of the let rooms and their use for purposes other than accommodation, or for purposes other than those agreed in the contract, shall require the prior written consent of the resort.

III. Accommodation services – individual clients

The resort is obliged to make the reserved rooms available to the client from 14.00 on the agreed day of arrival. The client is only entitled to have the reserved room ready before that date if he/she has expressly agreed to this with the resort when concluding the contract. The client is not entitled to have a specific room made available unless this has been specifically agreed with the resort.

The client is obliged to vacate and leave the room on the agreed departure day no later than 10.00 a.m. on the agreed departure day, unless otherwise agreed in advance. In case of late vacating the room, the resort is entitled to charge a fee of 10€, if the room is vacated after 6.00 p.m. the resort may charge 100% of the list price without the client incurring any contractual claims for the resort’s services related to the accommodation.

If the client has not moved into the resort no later than 6.00 p.m. on the day of arrival and unless a later arrival has been expressly agreed, the resort is entitled to transfer the reserved rooms to another client.

If the client checks into the resort before 6.00 a.m., he/she is obliged to pay the price of the accommodation for the entire previous night.

Upon moving into the room, the client is obliged to report any possible shortcomings, irregularities or reservations to the reception as soon as they are detected. He is also obliged to do the same if he discovers any damage to the room or its inventory. In the event that the resort discovers damage to the room or its inventory after the end of the client’s stay, without the client having brought these facts to the attention of the resort’s reception, the client is obliged to compensate the resort in full for the damage to the room or its inventory.

The client’s stay at the resort is regulated by the accommodation regulations and the resort’s complaints procedure. These regulations are binding for the clients of the resort.

The resort shall allow the client to store valuables or objects of high financial, social or intellectual value in a safe place. If the client does not exercise this right, the resort shall be liable only to a limited extent for any damage caused by loss, misuse, damage, theft or otherwise. For jewellery, money and other valuables, the resort shall only be liable up to the amount of 331.94 €. The right to compensation shall be extinguished if the client has not asserted it by the 15th day after the day on which the injured party became aware of the damage at the latest. It shall be presumed that the damage was known to the client at the latest on the day of departure from the resort.

If the client is interested in a guaranteed reservation, the resort is entitled to require the client to pay a deposit of 100% of the total price of the reservation. The reservation is considered guaranteed by the resort when the deposit is paid.

IV. Accommodation services – groups

Unless otherwise stated in these GTC, the provisions of Art. III. GTC.

V. Prices for services provided by the resort and payment terms

The client is obliged to pay the agreed price for the services provided, this also applies to services provided by the resort on the basis of an explicit request of the client to third parties.

The agreed price is the price stated in the booking confirmation. If the price has not been so agreed, the published list prices apply.

The prices stated in the resort’s price list are final and include value added tax, but do not include local taxes.

If the period between the conclusion of the contract and the provision of the services ordered exceeds 4 months, during which time the resort’s prices will increase, the resort may increase the agreed price accordingly, up to a maximum of 5% of the agreed price.

The resort may also change the price if the client additionally changes the number of rooms booked, the range of resort services, the length of stay, etc. with the consent of the resort. The resort is entitled to demand payment in advance at the conclusion of the contract.

Unless otherwise agreed in advance, the basis for the settlement of the services ordered and used by the client is a tax document – invoice issued on the day of the client’s departure from the resort premises or on the day on which the client used the services ordered by the resort. The invoice must contain all the elements stipulated by the applicable legislation of the Slovak Republic.

The guest is obliged to pay the price for accommodation and services provided in accordance with the valid price list, usually before the end of the stay, but no longer than for a one-week stay. The invoice is payable on presentation, in case of agreement it can be due within 14 days.

Payment by credit card can be made both before and after using the resort’s services, based on the information provided by the client necessary to make the payment. By providing credit card payment details, the client consents to the use of the credit card. The resort is also entitled to charge the client’s credit card for any differences that are found after the client’s departure /e.g. consumption from the bar, compensation for damages, fines, etc./ to which the client agrees. However, the Resort is obliged to inform the Client in writing /by e-mail/ of any additional charge to the Client’s credit card and the reasons for such additional charge.

In the event of late payment, the Resort shall be entitled to charge late payment interest at the rate of 0.5% of the late payment for each day of delay.

Set-off of a client’s claim against the Department shall only be possible if the client’s set-off claim against the Department is undisputed or legally valid.

VI. Events

In order to ensure and properly prepare for the event, the organiser of the event must notify the Resort of the final number of participants at least 30 calendar days before the event.

A change of more than 10% in the number of participants in an event must be agreed in advance with the resort. In the event of such a change / deviation / deviation in the number of participants, the resort reserves the right to unilaterally replace the confirmed rooms; the agreed standard and technical equipment must be maintained.

If the number of participants exceeds the number of participants by more than 10 %, the resort is also entitled to revise and change the agreed price. The actual number of participants shall be the basis for the invoice.

For events in the restaurant and bar area which last longer than 22.00 and unless the agreed price already takes into account the longer duration of the event /beyond opening hours/, the resort may charge a service charge on the basis of individual receipts.

The event organiser or the event booker are not entitled to supply their own food or beverages for the event, except by prior express written agreement with the resort. In such cases, the resort will charge a service charge.

The organiser of the event and the person ordering the event shall be jointly and severally liable for the consumption of food and beverages ordered by the participants of the event in excess of the agreed total cost.

The event organiser and the client are jointly and severally liable to pay for services ordered by the event participants in excess of the agreed total costing.

The resort shall not be liable for any infringement of intellectual property rights by the client.

The organiser of the event or the ordering party is obliged to inform the resort without delay if the event is likely to provoke public interest, disturb public order, restrict or endanger the interests of the resort and other clients of the resort. The resort is entitled to take adequate measures to prevent such a situation and the client is obliged to bear them.

Advertisements in newspapers or other publications in the media (print, electronic, etc.), advertisements and announcements to the general public, in particular invitations to job interviews, political, religious and commercial events, which might indicate any relationship with the Resort or are likely to damage the reputation of the Resort or be prejudicial to its reputation, require the prior express written consent of the Resort.

If the Department procures technical and other equipment from third parties for the event organiser on the basis of the latter’s request, it shall always do so on behalf of, under the authority of and on behalf of the event organiser or, where appropriate, the ordering party. The resort does not thereby incur any obligations towards third parties and claims of third parties from the use of this equipment are claims only against the event organisers.

The use of the event organiser’s or event orderer’s own electrical, electronic and technical equipment when using the resort’s electrical network requires the resort’s written consent. The Resort reserves the right to charge separately for such apparatus and equipment which adds to the cost of energy supply or to the operating costs of the Resort beyond the normal rate.

Any decorative material or object brought in must comply with statutory fire requirements. The Department shall be entitled to seek the opinion of the relevant public authorities. In order to prevent potential damage, the installation and location of the introduced materials and objects must be agreed in advance with the Department.

Exhibits and other items brought in must be removed immediately after the event. If the event organiser or the person ordering the event neglects to do so and leaves the items in the event room, the resort is entitled to charge room rent until the items have been removed. The Resort shall also be entitled to remove and store such items at the expense of the event organiser or event organiser’s client without incurring a custody or storage contract.

VII. Price and payment terms

Unless another written agreement is concluded with the resort, the resort is entitled to require advance payment as follows: for an event with up to 50 persons, 50% – 80% of the total price of the ordered services, no later than 14 days before the event, for an event with more than 50 persons, 25% – 50% of the total price of the ordered services, no later than 60 days before the event, and a further 50% of the price of the ordered services, no later than 30 days before the event.

When arranging a wedding, the resort is entitled to request a non-refundable advance payment of 1,000 € upon confirmation of the binding order.

Payment of the advance payment is confirmation of the binding nature of the contract. The deposit paid is non-refundable in the event of cancellation, it serves as a lump sum compensation for damages /loss of profit/.

In the event that the deposit is not paid on time, the resort reserves the right to cancel the reservation without prior notice.

VIII. Withdrawal, cancellation. Cancellation conditions

1. The client has the right to withdraw (cancel) from the contract concluded remotely.
2. In case of cancellation of a distance contract, the resort is obliged to refund, within 14 days of receipt of the cancellation notice, all payments received from the client after deduction of cancellation fees in accordance with Article VIII. 5-22 of these General Terms and Conditions.
3. The method of refund to the client shall be identical to the method of payment by the client to the resort and the money shall be refunded to the account from which it was transferred to the resort’s account.
4. In the event of cancellation of booked events and services, the Resort is entitled to compensation in the form of a cancellation fee, which is determined by a percentage of the fixed price of the services or event, depending on the number of persons for whom the event /services/ is arranged and the time elapsed between the date of cancellation of the service or event and the scheduled start of the provision of the services or event. Unless otherwise specified or agreed, the cancellation charges determined from the price of the service or event are as follows:
5. For events with up to 20 roomnights or events without accommodation with up to 20 persons, the resort is entitled to charge the following cancellation fees:
6. Cancellation between 15 – 30 days before the scheduled start of the service or event
   → 30% of the estimated price
7. Cancellation between 7 – 14 days before the scheduled start of the service or event
   → 50% of the estimated price
8. Cancellation 6 days or less before the scheduled start of the service or event
   → 100% of the estimated price
9. For events with 21 or more roomnights or events without accommodation with 21 or more persons, the resort is entitled to charge the following cancellation fees:
10. Cancellation between the time of receipt of a binding order and 121 days before the scheduled start of the service or event
    → 10% of the estimated price
11. Cancellation between 61 – 120 days before the scheduled start of the service or event
    → up to 20% of the estimated price
12. Cancellations between 31 – 60 days before the scheduled start of the service or event
    → up to 30% of the estimated price
13. Cancellations between 14 – 30 days before the scheduled start of the service or event
    → up to 50 % of the estimated price
14. Cancellations 14 days or less before the scheduled start of the service or event
    → up to 100 % of the estimated price
15. For accommodation of individual clients, the resort is entitled to charge the following cancellation fees, unless otherwise stated for the above stays:
16. Cancellation 15 to 30 days before the scheduled arrival
    → 10% of the stay price
17. Cancellation 3 to 15 days before the scheduled arrival
    → up to 50% of the accommodation price
18. Cancellation less than 2 days before the scheduled arrival
    → up to 100% of the accommodation price
19. In case of LAST MINUTE cancellation and in case of cancellation of a stay with a value lower than the counter price list
    → up to 100% of the accommodation price.
20. Cancellation conditions for group accommodation apply as for events /point 2/.
21. The costs of technical equipment ordered by the resort for the needs of the event, to the extent that the costs have already been incurred by the resort and could not be covered by other use, shall be borne in full by the client.
22. In the case of catering services, the estimated total price is the sum of the agreed prices for drinks, food, room rental and charges for other services and, if such price has not yet been fixed, the following formula applies for the calculation: lowest menu price for the banquet x number of persons.

IX. Withdrawal from the contract by the resort

The resort is entitled to withdraw from the contract in the event that a reservation has been agreed with the possibility for the client to withdraw from the contract within a certain period of time without the obligation to pay, the resort has a demand for rooms booked in this way and the client does not waive his right to withdraw at the resort’s return request.

The resort is also entitled to withdraw from the contract if: this right has been agreed in writing with the client for the reasons stated in the contract, – the client does not insist on the performance of the resort, – the client has outstanding obligations due to the resort, a prepayment or advance payment was agreed upon at the time of booking and the client has not fulfilled his obligation in time, however, the resort may withdraw from the contract at the latest until the client has fulfilled his obligation, – circumstances have occurred for which the resort is not responsible, which makes performance of the contract impossible, the services or event have been booked by providing false, misleading or incorrect client information or other material facts, the Resort has reasonable cause to believe that the use of the Resort’s services could jeopardize the proper operation, safety or public esteem of the Resort without being attributable to the owners or the Resort’s agents, as the case may be, and the Resort has no reason to believe that the use of the Resort’s services could jeopardize the proper operation, safety or public esteem of the Resort, as the case may be. organization of the Resort, if the customer fails to pay the invoice for the gift certificate within 30 days, the Resort shall have the right to cancel the invoice without recourse to the issuance of the certificate.

Liability for damage caused to items brought in or left behind

The resort is liable for damage caused to items brought in or left behind by or for the guests, unless the damage was caused otherwise. Items brought into the premises which have been reserved for the accommodation or storage of items or which have been handed over to a member of the Resort staff for that purpose are considered to be brought in.

Jewellery, money and other valuables shall be the responsibility of the resort only up to a limit of 331.94 € if they have been deposited and locked in a place designated for that purpose. The right to compensation shall be extinguished if it has not been exercised at the latest on the fifteenth day following the day on which the injured client became aware of the damage.

The provision of a parking space in the resort’s garage or car park does not create a contract of storage or storage .The hotel is not liable for loss or damage to vehicles parked or moved on the property and their accessories.

The Resort shall not be liable for injuries at leisure programs of any kind unless the damage is caused by the Resort’s gross negligence or willful misconduct.

X. Special Provisions

Animals may not be brought into the resort and animals may not be accommodated in the resort (does not apply to guest houses and cottages).

Smoking is only allowed in designated areas of the resort. Smoking is prohibited in other areas of the resort, /all indoor facilities and rooms/. In case of violation of this prohibition, the resort has the right to impose a fine of 100 € for each detected violation.

No substances of a dangerous nature / explosives and ammunition, corrosives, poisons or toxic substances, infectious or radioactive materials may be brought into the resort.

The resort will accept messages, mail and shipments of goods intended for guests. The Resort will ship guest shipments at the request of the client and for a fee.

The Resort shall forward found items only upon request of the client. These items shall be stored at the resort for a maximum of six months. At the end of this period, items of apparent value will be handed over to the competent authorities.

XI. Final Provisions

These general terms and conditions and legal relations arising on the basis of them are governed by Slovak law.

Should individual provisions of these general terms and conditions be or become ineffective or invalid, the validity or effectiveness of the remaining provisions of these general terms and conditions shall not be affected.

Clients confirm their acceptance of these valid general terms and conditions of the Resort when placing an order. The Resort reserves the right to make changes to these general terms and conditions. The obligation to notify the General Terms and Conditions in writing is fulfilled by placing them in accessible places on the Resort’s premises and on the Resort’s website www.poracpark.sk.

In Poráč on 06.05.2025
Ing. Anna Birošová
Managing Director Poráč Park relax & sport centrum ***